Refund policy
Return & Refund Policy for DigitexIndia.Shop
At DigitexIndia.Shop, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Digital Products Policy
Most products sold on our store, including eBooks, downloadable guides, templates, and digital resources, are digital products delivered electronically.
Due to the nature of digital products:
- All digital product sales are final.
- We do not offer returns, exchanges, or refunds once the product has been downloaded or accessed.
- Refunds will not be issued for:
- Change of mind
- Incorrect purchase made by the customer
- Lack of compatibility with customer devices
- Failure to read product descriptions before purchase
Eligible Refund Situations
Refunds may only be considered under the following conditions:
- Duplicate payment made accidentally
- Customer charged multiple times for the same order
- Digital product file is corrupted or inaccessible and our support team is unable to provide a working replacement
- Product not delivered due to technical issues from our side
If eligible, refund requests must be submitted within 7 days of purchase.
Physical Products
For physical products sold on our store:
- Return requests must be raised within 7 days of delivery
- Product must be unused, unopened, and in original packaging
- Products damaged due to misuse or improper handling are not eligible for return
Non-returnable items include:
- Downloadable digital products
- Gift cards
- Personalized/customized items
- Clearance or discounted products
Refund Processing
Approved refunds will be processed within 5–10 business days to the original payment method.
Processing time may vary depending on your bank or payment provider.
Order Cancellation
Orders for digital products cannot be canceled after successful delivery or download access.
Physical product orders may only be canceled before shipment.
Contact Us
For refund or return related queries, contact us at:
Email: support@digitexindia.shop
Website: DigitexIndia.Shop
Please include:
- Order number
- Registered email address
- Reason for refund request
- Supporting screenshots (if applicable)
Important Notice
By purchasing from DigitexIndia.Shop, you agree to this Return & Refund Policy and our store terms and conditions.